How Speech Analytics is Transforming the Customer Service Industry

Speech analytics Insights is also referred to as audio mining. It is a technology that identifies human speech and text and converts that into data. The data is then structured so actionable insights can be drawn from it. In its most basic form, a speech analytics solution consists of a speech engine that converts speech to data, an indexing layer that searches the information, a query engine that lets users query the data, and finally, a reporting application that enables you to present the analytical findings.

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